Home>Contact Us There are many different ways you can get in touch with Citibank. For confidential or account related questions: Login to Citibank Online with card number and ATM/Credit Card PIN Go to your Inbox, located at the top left of your home page Key in your One-Time PIN (OTP) when prompted. Compose and send us your secure mail for our follow up For any general enquiries or feedback that are non-account related: You can email us or call our 24-Hour CitiPhone Banking at (65) 6225-5225 Please do not send your account related instructions or queries via this link! We will not act on / respond to such instructions/queries sent via this link. For your protection, please log in to Citibank Online to send us your SECURE message via My Home Inbox or call our 24-Hour CitiPhone Banking at (65) 6225-5225. To locate the Citibank branch/ATM, atm5, or AXS nearest you: Click here for a list of Citibank branches, ATMs, atm5 and AXS locations in Singapore. Click here for a list of Citibank locations around the world. Difficulties with our Website? Contact our internet support officers at 6338-2228 Other information: Need a PIN to login to Citibank Online? Click here to request for either ATM or credit card PIN. A Telephone PIN (T-PIN) is required to validate PIN requests through our 24-Hour CitiPhone self-service Banking at (65) 6225-5225. Application Forms Apply Forms for our Products and Services If you are outside Singapore, call us at any of the following numbers Your feedback is very important to help us seek opportunities for continuous improvements and to meet your needs on the products and services that we offer. If you would like to share with us your concerns / complaints about Citibank products or services, please use the steps shown below to help us resolve your concerns / complaints. Step 1: Share your concerns to the immediate attention of our service officers You can either call us, write to us or visit us at the branch to highlight your concerns to our attention. Calling Citiphone Banking Hotline You can call our Citiphone Banking Hotline number (65) 6225 5225 to share your concerns with us. Our hotline is available 24 hours a day, seven days a week. We will strive to address your concerns immediately. In instances where your concerns require further investigation, we will contact you within two business days to acknowledge your concerns and inform you of the status of investigation within 14 business days of the receipt of your concerns. If the Citiphone Banking Officer is unable to address your query or concern, you may request to speak to a Citiphone Banking manager. Writing to Citibank You can choose to contact us in writing, via any of these channels: Secured Messages Login to Citibank Online with your 16-digit card number and PIN, click on the envelope icon at the top of the screen to compose and send us a message. A One-Time PIN (OTP) will be required. Email to Singapore.customer.service@citi.com Mail in to: Citibank Singapore Limited Robinson Road PO Box 330 Singapore 900630 Attn: Customer Correspondence and Services Unit Upon receipt of your letter, secured message or email, we will acknowledge the receipt of your correspondence within two business days. In instances where your concerns require further investigation, we will investigate your concerns and inform you of the status of investigation within 14 business days from the receipt of your concern. Visiting Citibank Branch You may also choose to visit the branch to seek assistance. Our Customer Service Officers will strive to address and acknowledge your concerns immediately. In instances where your concerns require further investigation, we will investigate your concerns and inform you of the status of investigation within 14 business days from the receipt of your concern. If the Customer Service Officer is unable to address your query or concern, you may request to speak to a Branch manager. Step 2: Seeking an independent review If the outcome did not meet your expectations, you may request our officer to refer you to our Customer Experience Unit who will arrange for an independent review of your concern. You will be given a response, or an update of the status, within 14 business days of the appeal. Step 3: Seeking an external review If despite all our best efforts and after dealing with the Customer Experience Unit, you believe that we have not addressed your concerns satisfactorily, you may seek the assistance of FIDReC (Financial Industry Disputes Resolution Centre Ltd.) via the following channels: You can email them at info@fidrec.com.sg You can write to them at : FIDReC 112 Robinson Road #08-01 Singapore 068902 The jurisdiction of FIDReC in adjudicating disputes between banks and consumers is up to S$50,000. At present, FIDReC's services are available to all consumers who are individuals or sole-proprietors. For more information on FIDReC, please refer to their website at www.fidrec.com.sg