Personal Banking

Personal Banking
Rethink banking. Powered by Citi.
Stop Waiting. Go Global. Get Personal.
(There's a smarter way to bank).
Get instant access, global banking privileges and personalized services.
At a glance:
Instant access
Convenience
Citibank e-Chat
Your questions answered online via
Citibank e-Chat,
24 hours a day.
CitiPhone Banking:
Your calls answered
in 15 secs or less
1,300 touchpoints islandwide
Citibank Online
Mobile banking
Account benefits
Instant account opening
Free cheque book and ATM/Debit card
Value-added services
SMS alert services
Hassle-free GIRO bill payment
Pay Anyone
Global Banking
Global traveller
Free global Citibank ATMs withdrawals
Emergency cash
Citibank World Privileges
Travel insurance
Global citizen
Free instant funds transfer worldwide
Global view of accounts
Global investor
Foreign Currency Account
International banking services
Personalized Services
Your own Personal Banker
Your own Personal Banker+
Wealth management advice
International investment research
Insurance planning
Preferential rates
Mortgage+
Personal loan+

+applicable to customers with Assets Under Management in excess of S$50,000
Spend more time doing things that are meaningful to you and less time banking. That's why banking across all our channels can now be done quickly and easily.
Convenience
Citibank e-Chat
Get quick answers. Your questions answered online via Citibank e-Chat. Login to your account and get in touch with our Citibank e-Chat officers for live assistance, 24 hours a day, 7 days a week, wherever you are. Click here for a full list of Citibank e-Chat service terms & conditions.
View Demo
24-Hour CitiPhone Banking
Hate waiting? Call our hotline anytime of the day and
a CitiPhone Officer will attend to your calls in 15 seconds
or less1. Call us at 6225 5225 to make enquiries or perform
a wide range of banking transactions.
1Answer time is measured from the time customers select the
option to speak to the Citiphone officer.
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1,400 touchpoints islandwide
Access to over 1,400 touchpoints islandwide, at Citibank Branches, SMRT Instant Banking Centres, ATMs at SMRT Stations islandwide, Cold Storage Supermarkets, ESSO Petrol Stations, AXS stations and SAM machines.
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Citibank Online
Your bank is just a click away. Simply login with your ATM/Debit Card number and ATM PIN to enjoy the power and freedom
to transfer funds, pay your bills, trade and much more online!
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Mobile banking
Be in perfect control of your finances wherever you are. Transfer funds to anyone or pay over 100 billing organizations including other bank's credit card while on the move.
Login to www.citibank.com.sg on your mobile phone now.
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Account benefits
Instant account opening
Open2 a new Citibank banking account instantly at any of our branches. At selected locations, be issued with your ATM card, cheque book and ATM PIN within 2 hours.
2Applicable for banking accounts. Available at Citibank branches during banking hours and at SMRT Instant Banking Centres from 11am to 7pm daily. New accounts will be enabled within 2 hours from submission of complete documents. Not available at these Citibank locations: Bishan, Changi Business Park, Cuscaden, Great World City, Holland Village, Shaw & Serangoon Gardens.
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Free Account Services
Your account comes with a free cheque book and we will replenish it when you are down to your last 15 cheques. Furthermore, enjoy a waiver on your account service fee
of S$10 when you maintain a monthly minimum Total Relationship Balance3 of S$2,000 in your banking account. You will also receive free cheque books throughout!
3Total Relationship Balance is the sum of:
(i) the average daily balance of your checking, savings and deposit accounts,
(ii) the average daily value of your investments, and
(iii) any outstanding amount on your loans and credit card accounts as of the date of your last statement.
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Value-added services
SMS alert services
With Citi Alerts, an SMS is all it takes to let you find out your account balance, latest bank, card transactions and more.
To enroll, login to www.citibank.com.sg with your ATM/Debit Card number and ATM PIN and select "Citi Alerts" on the right menu to proceed or SMS "Citialerts" to 7CITI (72484).
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Hassle-free GIRO bill payment
Enjoy hassle-free bill payment by consolidating all your monthly utility, tax and telecommunication bills with a single account. All it takes is 5 minutes on the phone - no paper work required! Simply call our phone line at 6333 9000 from Monday to Friday between 9:00am and 5:00pm and we will set up your GIRO payment on your Citibank Banking account.
Pay Anyone
With Citi Mobile and Citibank Online, you can now pay any local individual or organization in Singapore. From the comfort
of your home or even when you're on the go, your bank
is always within reach. What's more, Citibank Online also offers Citibank Global Transfer and Telegraphic Transfer to facilitate all your overseas transfer needs.
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Electronic Statements
View your statements for the past 12 months online anytime, anywhere at no cost at all. To enroll, login to www.citibank.com.sg with your card number and ATM/credit card PIN and select "View Statements" on the right menu
to proceed with enrollment or SMS "Citiestmt" to 7CITI (72484).
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Receive dividend payments directly
With the Direct Crediting Service, have your Singapore-dollar dividend payments or other cash distributions from your securities holdings credited directly into your designated Citibank account for free! Start earning interest from the payment date once the funds are credited into your Citibank deposit accounts. Simply apply for this service or nominate your Citi account as the designated account today through
your stock broking company or CDP.
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